Editor’s Note:
As the kids head back to school, so can practice owners as they read this month’s article about how to tell if they’re really delivering stellar service to their clients. Plus, we feature the latest data from Well-Managed Practices and we review nutritional assessment guidelines.

• How to develop an accounts receivable policy
  

• Growth Center: Nutritional assessment guidelines
  

• Gauging client service: How veterinary practices can tell if they’re really good, by Jeff Rothstein, DVM, MBA
  

• Managing Smart, by Mark Opperman, CVPM
  

• Benchmarks 2010: A Study of Well-Managed Practices. The latest data on mentorship programs and how to develop them in veterinary practices, by Denise Tumblin, CPA
  

• Hospital Design Competition Merit Award winner: Veterinary Orthopedic & Sports Medicine Group; Annapolis Junction, Maryland.

Ad Close Date: September 10, 2010
Materials Deadline: September 15, 2010

Note: Bonus distribution at CVC in San Diego, Nov. 4-8, 2010.